Built after the era of mobile and social proliferation, Dagger is a strategic content agency designed to lead brands within today’s fast-moving, consumer-driven marketplace. We believe that to prosper, brands must behave more like media companies — innovating new ways to capture people’s attention by distributing culturally relevant content across all forms of media.
We are looking for a Social Engagement Manager who will be responsible for day-to-day community management and social strategy for clients. The Social Engagement Manager will collaborate alongside other strategy team members and client stakeholders to develop a social media strategy and will own the implementation and optimization.
The ideal candidate for this role has community management experience for high-volume social accounts and is adaptable, flexing across analytical, creative and strategic skill sets. Learning, understanding and the ability to apply best practices in social areas is a must, and is key to the candidate’s success.
Experience owning social media community management for consumer brands with over 500K followers
Experience working at a digital marketing agency or for a Fortune 1000 client
You are accountable for:
Owning and executing the content workflow across Client’s social media platforms, including organizing, managing, scheduling and publishing content
Monitoring audience conversations across Client’s social media platforms
Responding to consumers in real-time in the appropriate voice and tone and within stated brand guidelines
Staying up to date on current social trends and identifying engagement opportunities both in the social media space as a whole, as well as within the Client’s industry
Proactively identifying conversations to insert brands in authentic and meaningful ways through social listening
Performing social listening and community monitoring to gauge category trends and garner competitive intelligence that would inform Client recommendations
Developing response matrices and community management process and best practices
Developing crisis management plans to identify and elevate brand issues as needed
Analyzing social channel performance using quantitative and qualitative data and telling stories with this data in the form of meaningful insights reports
Presenting insights reports to internal and client stakeholders
Using platform knowledge and industry best-practices to collaborate with Strategy and Creative on content ideation, planning and production
You are capable of:
Asking thoughtful questions – and LOTS of them!
Understanding the intersection of owned, earned and paid media
Knowledge of social media best practices, tools and technologies
Excellent written and oral communication skills
Ability to digest client goals/objectives and synthesize technical recommendations based on that input
Ability to create social media plans in PowerPoint that achieve and exceed client goals/objectives
Ability to plan and carry out responsibilities with passion, a can-do attitude, and minimal direction
Join a close-knit, award winning team, recently named to Inc. 5000's List of the Nation's Fastest Growing Companies and listed in Atlanta Business Chronicle's Best Places To Work.
Paid Parental and Adoption/Caregiver Leave
Continuing Education stipend
On-site cafe with barista on staff in addition to complimentary snacks and beverages
Dog-friendly office in Old Fourth Ward with direct access to the BeltLine
Company wide social events (Happy Hours and more!)